|Now has twenty flowers and lots of leaves|
I was flabbergasted recently while waiting for an overdue refund on my credit card - I had lent my daughter about $900 while she waited for a cheque to clear for a hospital admission. We were assured at the reception desk that the accounts department would "pick it up" and I would receive my refund within a week. After ten working days, I looked into the matter and spoke to the lady responsible for the account. She told me the money had been refunded to my son-in-law's account that day, and I should ask him to transfer it over to myself. Indignantly, I asked how she could overlook the fact the the credit card was in a completely different name? I got no acceptable answer and only a reluctant apology, she just "assumed" she said, when I started to make a fuss. As usual, I blamed myself. I should not have trusted that the verbal exchange at reception would be passed on; I should have detailed the request in writing and faxed it to Accounts. I made the classic mistake of 'assuming' !! You know the old adage? If you 'assume' anything, your make an ass out of you and me. (Ass-u-me). I made the same mistake a week later. I saw an ad at a nursery some distance away for an identical pot that I had received as a gift for my resurrected cyclamen. It was advertised at a quarter of its price but I (prudently, I thought), first telephoned to check that they had stock. "Just a moment", the assistant said and he obligingly went to look; he came back to confirm that they had just one left in the color I wanted. Thrilled I rushed off and eventually found the pot, badly shop-soiled and chipped, with a display of artificial flowers in it. Why hadn't I been warned? No-one would have bought it for any price in that condition. Should I complain? One is inclined to let things go, accepting that in today's world, standards and work ethics are not what they were. On the other hand, I am not working, I have time to do these things: I should represent the interests of all those busy people who encounter the same sort of problems but don't have time to phone. I expect my conscience will make me do it eventually.